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How We Handle Your Account Information

We collect what we need to run your account, process your bKash, Nagad and Rocket payments, and keep your login secure. Everything below explains what we gather, why we need it, and how you can request changes or deletion.

Account securityPayment processingDevice activityContact preferencesData requests
mcwaff How We Handle Your Account Information
DATA HANDLING

How We Protect Your Information

We encrypt your login, payment details and gameplay activity. Cookies keep your session active and remember your language and device preferences. We retain records while your account is open and for a defined period after closure to meet operational requirements. If you want to see, correct or delete your data, contact us through the channels above.

Encryption Standards

All data between your device and our servers moves through SSL encryption. Payment identifiers for bKash, Nagad and Rocket are tokenized so we never store your full wallet credentials on our side.

Cookie Usage

We use cookies to recognize your device, keep you logged in, and remember your preferences. Essential cookies are required for account access; analytics cookies help us improve page performance. You can block non-essential cookies in your browser.

Data Retention

We keep your account records and transaction history as long as your account is active. After closure, we retain anonymized logs for a limited period to meet compliance and dispute-resolution obligations, then remove personal identifiers.

Access Requests

You can request a copy of the data we hold, ask for corrections, or submit a deletion request. Reach us through live chat, email or the privacy panel in account settings. We verify your identity and process the request within a few business days.

PRIVACY CONTACT

Reach Us About Your Data

If you want to know what data we hold, request a copy, ask for corrections, or delete your account, use any of these channels. We respond to privacy requests within a few business days and walk you through the verification steps.

Live Chat Open the chat bubble in the bottom corner of any page and tell the agent you have a privacy question. They'll verify your account and process your request or escalate it to the data team if needed.
Email Support Send your request to the support email shown in your account settings. Include your registered phone number so we can match your account and reply with next steps or the information you asked for.
Account Settings Log in, go to account settings, and look for the privacy or data section. You can download a copy of your activity logs, adjust marketing preferences, or submit a deletion request directly from that panel.

Privacy Policy FAQ

We collect your phone number, email, device type, IP address, and payment identifiers when you deposit via bKash, Nagad or Rocket. We also log your gameplay activity and support interactions to operate your account and resolve disputes.

We share minimal information with payment processors to complete your deposits and withdrawals, and with game providers to load your session. We do not sell your data to advertisers or external marketing companies.

We retain your records while your account is active and for a defined period after closure to meet operational and legal requirements. After that, we remove personal identifiers and keep only anonymized transaction logs if needed.

Yes. Submit a deletion request through live chat, email or the privacy panel in account settings. We will close your account and remove personal identifiers, though anonymized logs may be retained briefly for compliance purposes.

Log in, go to account settings, and look for the data download option. Or contact support through live chat or email. We verify your identity and send a file with your account details, transaction history and gameplay logs.

We use essential cookies to keep you logged in and remember your device. Analytics cookies track page performance. You can block non-essential cookies in your browser, but essential ones are required for the platform to work properly.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.