How We Handle Your Questions
Most questions we receive fall into a few clear areas: how to fund your account, how to get money out, and how to reach us when something feels off. Deposits through bKash, Nagad, and Rocket are processed through the wallet number shown at checkout — open your wallet app, send to that number, confirm with your PIN, and the balance appears in
your account. Withdrawals follow a short verification step: we match the wallet number on your account to the one you request payment to, which keeps your funds secure. If you are accessing from Dhaka or anywhere else in Bangladesh, the account flow is the same on mobile browser or desktop — no separate app download needed. Support is reachable via live chat
and email; response times vary but we aim to reply to email within one business day. Availability depends on your local law and eligible regions.
- bKash
- Nagad
- Rocket
- Bank Transfer